Returns - More Information
Why don't you accept returns on bed frames, bed rails, and bed supports?
- Returning bed frames and bed rails is not the same as returning a shirt
or a pair of shoes to Target.com. Bed frames, bed rails, and bed supports
are very large, bulky items that are extremely costly to ship. Due to their
size, shipments of bed frames and bed rails are always subject to oversize
charges, making the shipping costs even greater. It is very expensive for
us to ship to you and expensive for you to ship back to us. Because we are
a small company (only four full-time employees), we cannot absorb all those
costs. For these reasons, we do not allow returns or exchanges on our large,
bulky items. Once an item has shipped, your order cannot be cancelled or
returned or exchanged. Please do not refuse an item when you receive
the package to try to return the item. We will NOT accept it back and we
will not issue a refund.
- The main reason customers want to return an item is because of accidentally
ordering the wrong size. It is really important to measure your bed. This
is especially important with California King and regular King size. You
may think you have the biggest bed in the world, but California King is
not bigger than regular king; it's only longer. See all the bed sizes.
Because of your return policy, it seems as if your company doesn't stand
behind your products.
- We completely stand behind our products and we promise our bed frames
and bed rails will be as described on our website. Unfortunately, we can't
promise that one of our products will work for or work with your specific
headboard, bed, etc. There are too many different types of beds for us to
make that kind of guarantee. However, if you've read ALL the information
we've provided, used our hook templates, etc., you can feel reasonably sure
that our bed frame or bed rails will work with your bed.
- If you receive an item that is damaged in shipping or otherwise defective,
of course, we'll help you with this issue. We'll promptly send replacement
parts or a whole new item if necessary at no cost to you. If you've received
a damaged or defective item, please call us as soon as possible at 1-800-905-6252
during our normal business hours. 9:30am - 5:30pm EST, Monday through Saturday.
What if I'm not sure about a product?
- We understand that some of our products are complicated. We are happy
to talk them over with you. Just call us at 1-800-905-6252 during our normal
business hours. 9:30am - 5:30pm EST, Monday through Saturday. You may get
our voice mail. We will call you back.