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Returns - More Information

Why don't you accept returns on bed frames, bed rails, and bed supports?

  1. Returning bed frames and bed rails is not the same as returning a shirt or a pair of shoes to Target.com. Bed frames, bed rails, and bed supports are very large, bulky items that are extremely costly to ship. Due to their size, shipments of bed frames and bed rails are always subject to oversize charges, making the shipping costs even greater. It is very expensive for us to ship to you and expensive for you to ship back to us. Because we are a small company (only four full-time employees), we cannot absorb all those costs. For these reasons, we do not allow returns or exchanges on our large, bulky items. Once an item has shipped, your order cannot be cancelled or returned or exchanged. Please do not refuse an item when you receive the package to try to return the item. We will NOT accept it back and we will not issue a refund.
  2. The main reason customers want to return an item is because of accidentally ordering the wrong size. It is really important to measure your bed. This is especially important with California King and regular King size. You may think you have the biggest bed in the world, but California King is not bigger than regular king; it's only longer. See all the bed sizes.

Because of your return policy, it seems as if your company doesn't stand behind your products.

  1. We completely stand behind our products and we promise our bed frames and bed rails will be as described on our website. Unfortunately, we can't promise that one of our products will work for or work with your specific headboard, bed, etc. There are too many different types of beds for us to make that kind of guarantee. However, if you've read ALL the information we've provided, used our hook templates, etc., you can feel reasonably sure that our bed frame or bed rails will work with your bed.
  2. If you receive an item that is damaged in shipping or otherwise defective, of course, we'll help you with this issue. We'll promptly send replacement parts or a whole new item if necessary at no cost to you. If you've received a damaged or defective item, please call us as soon as possible at 1-800-905-6252 during our normal business hours. 9:30am - 5:30pm EST, Monday through Saturday.

What if I'm not sure about a product?

  1. We understand that some of our products are complicated. We are happy to talk them over with you. Just call us at 1-800-905-6252 during our normal business hours. 9:30am - 5:30pm EST, Monday through Saturday. You may get our voice mail. We will call you back.

Retail Store Location

Presently, most of our products are available for direct purchase either from our online store or from our retail store in Hudson, North Carolina.

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