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Our Return Policy

Bed frames, converter bed rails, bed rails, bed frame supports, center supports, wood bed rails, mattresses, opened pillows, opened sheet sets, opened mattress pads, opened comforters, opened Create-a-kings, opened mattress toppers are not returnable or exchangable.

Other products may be returned. Please contact us within 15 days of the receipt of your order. All returns must be authorized by us prior to shipping. Returned items must be shipped to us in their original condition and packaging within 30 days of original receipt. THE COST OF SHIPPING THE ITEM TO YOU IS NOT REFUNDABLE AND WILL BE DEDUCTED FROM THE AMOUNT OF YOUR REFUND. ALL RETURNS MUST BE SENT PREPAID FREIGHT AND THE COST OF THE RETURN SHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER. IN ADDITION, WE RESERVE THE RIGHT TO ASSESS A RESTOCKING FEE.

**If you return the following items, we will deduct a 10% restocking fee: footboard bracket kits, small bed frame parts like bed frame adapters, bed frame feet, etc., unopened linens, create-a-kings, sheets, pillows, etc..

Why can't I return or exchange my bed frame/bed rails?

Returning bed frames and bed rails is not the same as returning a shirt or a pair of shoes to Bed frames, bed rails, and bed supports are very large, bulky items that are extremely costly to ship. Due to their size, shipments of bed frames and bed rails are always subject to oversize charges, making the shipping costs even greater. It is very expensive for us to ship to you and expensive for you to ship back to us. Because we are a small company (only five full-time employees), we cannot absorb all those costs. For these reasons, we do not allow returns or exchanges on our large, bulky items. Once an item has shipped, your order cannot be cancelled or returned or exchanged. Please do not refuse an item when you receive the package to try to return the item. We will NOT accept it back and we will not issue a refund. If you have questions about a product, please call us during normal business hours at 1-800-905-6252 before ordering. MEASURE YOUR BOX SPRING. Learn more about bedding sizes.

Obviously, if your need for a return is due to a mistake on our part, we will authorize your return or exchange.

A couple of special circumstances

Address Corrections:
It is the customer's responsibility to provide the correct shipping address. If we are provided an incorrect address, the customer is responsible for any costs associated with redirecting the package or packages (any address correction fees, replacement items, etc.)

Intentional Revocation of Payment:
If you mistakenly or intentionally initiate a credit card chargeback, check stop-payment, or any other form of payment revocation, we will charge you a $50.00 processing fee in addition to the original payment.

Retail Store Location

Presently, most of our products are available for direct purchase either from our online store or from our retail store in Hudson, North Carolina.

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