Tag Archives: mattress

Would you buy a $27,000 mattress set?

I went to the spring furniture market in High Point this week. I always enjoy meandering through the IHFC building with its limitless supply of vendors, catacomb-like hallways, and people dressed in business suits. There’s modern furniture, cottage furniture, modern-cottage furniture, acrylic lamps, chandeliers made of seashells, upscale bedding ($12,000 for a down duvet!), and lots of teak outdoor furniture. It is a home shopper’s dream. I get so overwhelmed visually that I forget to watch where I am going. I always run into people as my eyes are drawn to an artist’s funky showroom or the artsy way a designer has showcased her wares.

This was the trance I was in when I spotted an upscale mattress line in one of the showrooms of the IHFC building. I had noticed this mattress line in one of our trade magazines, and I was drawn to the interesting ticking and design of the mattresses. I knew the bedding line was way out of the price range of beds we carry, but still I wondered what this luxury line was all about.

Anytime I’ve visited an upscale showroom in High Point, I get treated like I have leprosy. I remember visiting Ann Gish at last market, and I asked the Sex-in-the-City sales lady there for a price list. She said smugly, “We don’t have a price list.” You don’t have a price list? What? How the heck do you plan to sell these things? I think she meant that she didn’t have a price list for me.

Anyway, at this incredibly upscale mattress showroom, a lovely sales woman approached me. She was gracious and took the time to show me her company’s beds. What surprised me is how respectfully she treated me, despite the fact that I was not in a business suit, and despite the fact that I told her before she spent any time with me that I would definitely not be able to but anything. She showed me her best-seller, a $27,000 beauty in the back of the showroom. (That’s $27,000 retail.) I tried the bed, and yes, it felt magnificent, amazing, even. This mattress company makes every bed by hand, every single stitch is sewn by a seamstress. Every bed is made of all natural materials, horsehair, being one of the most important components. When I asked about all those bald horses, the sales woman smiled and said, “The horsehair comes from the horses’ tails, so no there are no bald horses.” (Just horses with cold butts, I guess!)

My next probing question: What about the warranty? I’m thinking a bed that costs $27,000 should really last a lifetime and never get body impressions. Indeed, the warranty is a long one for the industry – 25 years. But if you buy this bed, expect to get body impressions. Their warranty, like most mattress manufacturers’ warranties, does not cover body impressions (unless they are excessive). I never got a straight answer about what constitutes “excessive” for this luxury brand, nor could I find it on the company’s website. I did notice that the topper was flattened somewhat where I had laid on it. (I wish I could say that I’m super-skinny, but I’m about average size and weight.)

The bed was soft. It was as if you took a plush mattress and put a very nice quality feather-bed or topper on top. Really, that’s what it felt like. It was cloud-like for sure, but lots of beds that we sell are cloud-like for a fraction of the cost.

What I took away from visiting the showroom was a favorable impression of this luxury brand, despite its being unaffordable, impractical, and definitely out of reach for most people. I also left with greater certainty that a comfortable bed cannot be made that totally resists body impressions. If you can’t do it for $27,000, then it can’t be done.

I slept so well on the mattress on that hotel mattress

Frequently, a customer’s night in a hotel will trigger a visit to our store. “I slept so well on on that hotel mattress,” my customer exclaims. Perhaps she stayed at the Westin, the Hilton, or the Marriott. “I loved it so much that I pulled the covers off the mattress and looked at the label! I want a bed JUST like that one!”

hotel mattress
I Loved That Hotel Mattress!

Why might you sleep so well on a hotel mattress?

  • Unlike your mattress at home, the hotel mattress was probably NOT worn out. It was probably relatively new, so it offered nice support for your body.
  • Though you may think that nice hotels have the most expensive mattresses for their guests, this is not usually the case. Most hotels order mattresses in bulk directly from mattress manufacturers, and while the specifications for these mattresses are adequate, the mattresses in hotels are rarely top-of-the-line in quality.
  • Don’t underestimate the effect of high quality bed sheets on your overall impression of the bed. The luxury of the mattress pad or topper, layered with crisp white bed sheets, nestled neatly under a fresh down comforter with a clean cotton duvet cover all add to the overall comfort of the mattress.

What’s the takeaway?

If your mattress is worn out, and you are not sleeping well, you need a new one. But don’t order it directly from the hotel. If you order the mattress set directly from the hotel, you will pay double what you would pay for a mattress with the same specs in a typical sleep shop. Also, “Good Sleep” is the product of many factors. Of course, having a supportive, comfortable mattress is one of the most important factors. But other factors may be just as important: a darkened room, a comfortable room in terms of temperature, a lack of noise or the addition of white noise, and soft bed sheets that fit properly. So at the hotel, was it really the mattress, or was it the atmosphere and “mattress toppings” that helped you sleep better than you normally do?