What methods of payment do you accept?
Visa, MasterCard, Discover, American Express. Also Personal Checks, Money Orders, and Certified Checks by mail.

Do you charge sales tax?
We charge sales tax only for items shipped in our home state of North Carolina. Until the laws change, we will maintain this policy. You may be responsible for paying sales tax in your state. It is your responsibility to know the laws pertaining to sales tax for out-of-state or internet purchases for your state.

Can I cancel my order?
Yes, you may cancel your order unless your order has already shipped. We cannot cancel orders that have already shipped. If you cancel an order that has already shipped, we will handle it like a normal return, and it will be subject to our restocking fees. Please let us know as soon as you decide to cancel your order.1-800-905-6252.

When do you charge my credit card?
We only charge your card when we know we have an item in stock. If the item is not in stock, we will let you know within 72 BUSINESS hours. And we will NOT charge your credit card until the item is in stock and ready to ship. You decide if you want to wait on the item or if you want to cancel your order. On your credit card statement, our company will be referred to as "Sleep Shop."

Intentional Revocation of Payment:
If you mistakenly or intentionally initiate a credit card chargeback, check stop-payment, or any other form of payment revocation, we will charge you a $50.00 processing fee in addition to the original payment.

Can I return my purchase?
If you are not fully satisfied with your purchase*, contact us within 15 days of the receipt of your order. All returns must be authorized by us prior to shipping. Returned items must be shipped to us in their original condition and packaging within 30 days of original receipt. THE COST OF SHIPPING THE ITEM TO YOU IS NOT REFUNDABLE AND WILL BE DEDUCTED FROM THE AMOUNT OF YOUR REFUND. ALL RETURNS MUST BE SENT PREPAID FREIGHT AND THE COST OF THE RETURN SHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER. IN ADDITION, WE RESERVE THE RIGHT TO ASSESS A 30% RESTOCKING FEE.**

*Opened pillows, opened sheet sets, opened mattress pads, opened comforters, opened Create-a-kings, opened mattress toppers are not returnable.

**Our restocking fee varies by item. If you return the following items, we will deduct a 30% restocking fee: bed frames, converter bed rails, bed rails, bed frame center supports, bed frames with risers, and any other type of bed frame not mentioned. If you return the following items, we will deduct a 20% restocking fee: footboard bracket kits, small bed frame parts like bed frame adapters, bed frame feet, etc., unopened linens, create-a-kings, sheets, pillows, etc..

Why do we charge restocking fees? Trust us, we really don't want to charge restocking fees, but returns are incredibly costly for us. Returning a bed frame is a lot different than returning a book or a shirt that you've ordered from an online company. When we receive a returned item, it can almost never be resold. Bed frames take a real beating in shipping, because of their bulky size. When you return a bed frame, the box is often completely destroyed. There is no way for us to re-ship that item without completely repackaging it. Also, very often the returned frame is damaged or missing parts- unfortunately, that is the nature of shipping such bulky items. We are a very small company (3 people!) that operates on a very tight budget, and the restocking fee helps us recoup some of the costs associated with returned items. If you have questions about a product, please call us during normal business hours at 1-800-905-6252 before ordering. We can help you avoid the expense of returning an item. The first step in avoiding having to return an item is to MEASURE YOUR BOX SPRING. Learn more about bedding sizes.

Obviously, we will not charge a restocking fee if the return is due to a mistake on our part.

TheSleepShop.com reserves the right to cancel any order for any reason at any time. Our prices are subject to change without notice. Additionally, we cannot be held responsible for typing errors, pricing errors, or other mistakes.

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