How much does shipping cost?
When you see the following image:
on a product page, it means the cost of ground shipping is included in the price of the item within the contiguous United States*. Please note: Shipping is only included if you keep the items you order. If you decide to return the item/items, the cost we incurred to ship an item to you is not refundable. Please see our return policy for more information.
Do you ship out of the USA?
Sorry, we do not ship out of the USA at this time.
How do you ship your products?
We now use UPS for all our ground shipping and express shipping.
How long does it take?
Please allow 2 - 3 business days for us to process your order. Then it usually takes 2 - 7 business days for shipping to most areas of the USA. Click for a map with time estimate to your state. Remember, these are estimates. The Sleep Shop will not be held responsible for shipping delays.
Will I have to be home to receive my package?
We DO NOT require a signature for most packages. Usually, the UPS driver will leave the package on a front porch, by the garage, etc. If the driver does not feel safe leaving the package at your residence, he may choose not to leave the package. This is beyond our control. If you would prefer that we require a signature for your order, please indicate this at checkout. If you want us to require a signature, this means you will have to be available to sign for your package.
Can I have my order expedited?
For an additional charge, you may opt for Overnight, 2 Day, or 3 Day services. To get an estimate for these services, first add the item to the shopping cart. Don't worry, you can always remove the item later. Below the shopping cart contents, click on the link for "Estimated Shipping Charges." Enter your City, State, and Zip Code to get the cost of express shipping options.
How will I know when to expect my order?
Within 2 - 3 days after we receive your order, you will receive an email with tracking information. You may track your package by visiting www.ups.com. Please feel free to call us at 1-800-905-6252 if you have any special requests or concerns. 9:30am - 5:30 pm EST.
What if there is a problem with my order or I am missing pieces?
Please call us at 1-800-905-6252 within 15 days of the receipt of your order and we will help you with replacement parts.
Do you ship mattresses?
No, we do not ship our mattresses out of our local delivery area in Western NC. We only sell mattresses to customers who can come in to one of our stores and "test drive" them. We believe it is very important to test a mattress before you buy. There are other products shown on this website that are available to our local customers in Western NC that we do not ship out of our local area. If an item can be shipped, it will be indicated on the product information page. If an item cannot be shipped, it will also be indicated on the product information page.
*Contiguous US means the lower 48 states. Additional shipping charges will apply to orders shipped to Alaska or Hawaii. We are sorry, but we cannot ship out of the United States.
If you have any questions, please feel free to contact us at 1-800-905-6252. Monday through Saturday, 9:30am to 5:30 pm EST.